About the Book
Quality Information Model
Digital Quality Management is fundamentally about ‘facilitating the performance guarantee’ of the built structure and is broken down into the four information management elements required for construction; people, processes, machines and materials.
The quality management profession in construction has typically fallen into a rut of assuming that quality audits, inspections, test reports, non-conformances and other random reports will magically supply the right information on whether the construction outputs are meeting the client requirements.
Quality Management information should be embedded into BIM models.
Digital Quality Capabilities
Over the coming years, quality professionals need to prepare for the transformation of their duties towards an information-centric world. Given the rapid developments in AI, much of the quality management technical knowledge may be subsumed into AI making it easier to access by other construction professionals.
It will free up time for other duties such as quality risk management and developing new process and performance metrics. Prioritised skills should include classroom style training, developing e-learning packages, one-to-one coaching and mentoring and delivering Quality Tool Box Talks (TBT’s) on site and presentations.
Quality knowledge management
To embed construction quality knowledge, a business knowledge management (KM) strategy should embrace the requirements of quality professionals. We need a better trained workforce and a higher level of practical quality management knowledge within project decision makers of construction businesses.
Tacit knowledge can be facilitated through Communities of Practice (CoP’s) and Experience (CoE’s) and should be set up to connect quality professionals with others in the same organisation and externally to facilitate an easier exchange of knowledge and wisdom.Developing online 'surgeries' to advise other professionals will expand the reach of Quality professionals.
Author
Paul Marsden is a Chartered Quality Professional with the Chartered Quality Institute and has nearly 30 years experience of quality management in construction, civil engineering, telecommunications, banking, security, aerospace and energy.
Paul has had a diverse career including being a Member of Parliament, Interim Secretary-General at European construction trade association and Head of Quality at Horizon Nuclear Power. Paul is now the Business Systems Lead for rail Transpennine Route Upgrade between Manchester and York.
